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AKG financial strength assessment reports provide a principal delivery mechanism for AKG information and ratings. We produce over 100 reports across five assessment sectors - Provider, Offshore, Platform, DFM and International Platform.

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AKG publishes a number of industry research papers for the intermediary market on a range of topics that are available to download for free.

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Specialists in the provision of assessment, ratings, information and consultancy to the financial services industry.

About AKG

AKG is an independent organisation, which has specialised in the provision of assessment, ratings, information and market assistance to the financial services industry for over 30 years.

A core focus is financial strength. In this AKG takes a specific and distinct customer perspective – that of the customer with ratings and reports designed and delivered for use by financial advisers.

AKG is now part of Fintel, the UK’s leading fintech and support services business.

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Research Paper 2023 - Protecting the Vulnerable: Navigating the Evolving Regulatory Landscape in a Post-Pandemic World Spotlight Image

Research Paper 2023 - Protecting the Vulnerable: Navigating the Evolving Regulatory Landscape in a Post-Pandemic World

Welcome to AKG’s latest industry research paper which explores key issues relating to vulnerable customers and financial wellbeing.

As a key part of this project, we have again carried out market research exercises with adviser and consumer samples to ensure the paper is informed by fresh research findings and themes.

The scene is set by forming a picture of consumer sentiment and feelings, seeking to understand the impact of the past two years on them and ascertaining their confidence levels and concerns when it comes to managing finances and associated decisions.

The paper appraises adviser understanding of, and readiness for, the vulnerable customers framework introduced by the FCA, as well as gauging awareness of this element as it falls under the broader remit of the FCA’s Consumer Duty body of work.

It looks at adviser definitions and perceptions of vulnerability given the impact of COVID-19 and the ensuing period of economic challenge brought about by inflationary pressures. It also seeks to establish what the industry is doing to better identify, understand and serve vulnerable customers in future in its attempts to ensure both compassionate service experiences and positive customer outcomes.


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